Vermont Logo

Back

A Home Inspector that Puts You First: An Interview with Rixon Certified Home Inspection

By Kristen Bosse

Please describe a little bit about your company and the services you offer.

We are a home inspection company offering ASHI certified inspections along with various water and radon testing. Our goal is to provide a prompt, thorough inspection by a trained, knowledgeable and professional inspector

How did you get into this line of work?

As a contractor for over 20 years, I had bought, built and sold several homes. 20 years ago home inspections were not common when purchasing a home. With my building and real estate experience a local realtor suggested it would be a good fit for me. When first getting started I had to educate people what a home inspection was and why they should get one. I was often asked to inspect and comment on previous builders' works. People would also ask me to go with them to look at properties before they made a purchase. Going to a Home Inspection school was a natural progression for me.

How important is a proper home inspection?

A home inspection is important to educate and inform a potential buyer or homeowner of significant deficiencies, life expectancies, and maintenance of a home so they can make an unemotional decision in purchasing the home. A home inspection is very important to buyers as well as sellers so they can be informed and educated about the largest purchase in one's life.

Do you allow the homeowners to be present during the inspection?

It is typically best for the homeowner to not be present at the time of the inspection. It can be very stressful for the homeowner and uncomfortable for the prospective buyer. If the homeowner is present I ask them to not take anything that I may say to my client personal. If the homeowner is present I generally take my client to a private location so I can talk freely and they can feel comfortable to ask questions. Having the homeowner there is really up to the buyer and real estate agents. My concern is with my client and whether or not their attention can be with me.

Do Clients need to be present?

We strongly encourage the client to be at the inspection. We try to have a flexible inspection schedule to accommodate the client. Generally when there is a customer complaint it is because the client was not there and did not understand the problems properly.

Do your employees participate in continuing education programs to keep your expertise at a consistent level?

Continuing education is critical to stay properly informed to provide the best service you can for your client. While attending various seminars I find that the most experienced inspectors are able to gain additional information that they can pass on. Continuing education seminars also give you the opportunity to talk with fellow inspectors as to how what problems they may be finding and how they resolve them. It also gives you and additional resource to go to, to find an answer for a problem you may be unfamiliar with. As an ASHI certified inspector, I am required to go to continuing education classes and I welcome them.

What should customers look for in a qualified home inspector?

When a client calls to schedule an inspection generally the first question we get is how much will it cost. Once we give them a quote based on the size and age of the home we then explain our qualifications and what they are to expect. I am inspecting the home not just to find problems to the home but to educate the clients about the home. Other questions a client should ask are how long we have been in business, are we are certified by a national organization are you certified by an organization? It is also important to find out what type of report they will receive, what the turnaround time is for the report and whether or not they are insured.

What are the most common mistakes made in the home inspection process?

Common mistakes people make are booking with the first inspector they get on the phone rather than asking the important questions. People also shop for price rather than qualifications of the inspector. Other common mistakes are not reading the report thoroughly and not following through with recommendations.

What makes your inspection services better/different than other comparable companies?

We are not there to grand stand and scare our clients. We try to educate the client so they can make an unemotional decision and are properly informed. We try to talk in terms that they can understand. Our report describes the problem, what caused the problem and how the problem should be resolved.

How often should people be getting their house inspected?

Unforeseen problems can occur over time. Systems and components can fail. It is generally recommended that a home be inspected every 5 years.

What's the best way for people to get in contact with you?

Customers can always reach us by calling the office at 802-524-4037. Our email is info@rixonhome.com

Share this:

Comments

Leave a comment:

* Login in order to leave a comment. Don't have an account? Join for Free



About The Author

Kristen has written impressive content including press releases and feature stories...

Phone: (203) 913-0483

View Profile

Become an Expert Contributor

Have some knowledge to share, and want easy and effective exposure to our audience? Get your articles or guides featured on Vermont Homes today! Learn more about being an expert contributor.

Learn More